At Ayers Naturals, we want your GoodWood order to reach you quickly, reliably, and discreetly. This policy explains how we process, package, and ship your orders.
Your privacy matters to us. Every order ships in a plain, unmarked box. There is nothing on the outside of the package that identifies the product or its contents.
Orders are typically processed and shipped within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after our daily cutoff, on weekends, or on holidays are processed the next business day. You'll receive a confirmation email when your order is placed and a second email with tracking once it ships.
If you're on a Subscribe & Save plan, your recurring orders ship automatically on your billing cycle (every 30 days) using the same processing and delivery timelines above. You can manage or cancel your subscription anytime by calling 1-844-818-1205 (Mon–Fri, 9am–5pm ET).
Once your order ships, we'll email you a tracking number. You can also view order status anytime in your account. If you haven't received tracking within a few business days of ordering, please contact us.
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided at checkout. If a package is returned to us as undeliverable, we'll contact you to arrange reshipment (additional shipping charges may apply).
If your tracking shows delivered but you can't locate your package, please check with household members and neighbors, and allow 24–48 hours, as carriers sometimes mark packages early. If your order arrives damaged or appears lost in transit, contact us at Help@AyersNaturals.com within 7 days of the expected delivery date and we'll make it right.
At this time, we ship within the United States only. If this changes, we'll update this policy.
Our customer care team is here to help.
Email: Help@AyersNaturals.com
Phone: 1-844-818-1205 (Mon–Fri, 9am–5pm ET)
Ayers Naturals · 1801 McCormick Dr. #350 · Upper Marlboro, MD 20748
Note for Brian (delete before publishing): I filled in industry-standard timeframes (1–2 day processing, 3–7 day delivery) and "free U.S. shipping" to match your announcement bar. Please confirm these match your actual ShipStation fulfillment and rates before publishing — adjust any number that isn't accurate.